Libraries have faced the challenge of reinventing themselves over the decades, as trends and technologies have changed. But in 2020, Mahoning County’s libraries saw one of their biggest challenges as COVID-19 swept through the world – and emerged stronger, with innovative services and a dedicated staff.
“This past year saw our libraries change and our employees rise to meet unprecedented challenges, all the while maintaining service, even though our buildings had to close for a time,” said Aimee Fifarek, executive director of the Public Library of Youngstown and Mahoning County. “And out of this year of firsts, I believe our library system showed resilience, adaptability, and strength that can be a source of community pride.”
At the end of business on March 15, 2020, in the wake of the growing pandemic, PLYMC closed to the public to strategize. “Over the next two days, our administration developed a plan to transition the Library’s largely face-to-face service model to be fully online, Fifarek said.
“We assessed which staff had equipment and Internet access at home and who needed library equipment to provide service. Our IT and training teams prepared to roll out an app-based phone service. Public Service, Human Resource, Public Relations, and the Director’s Office communicated the plan to the Library Board, staff and their unions, and the community.”
On March 18, 2020, PLYMC “reopened” as a fully online service.
The Public Library’s website debuted a new streamlined, responsive design featuring health information, business-skill building, and entertainment. Staff answered community questions by phone and email from their homes, on topics ranging from applying for unemployment to how to download e-Books.
“We knew one of the services our patrons would miss most was programming. To their credit, the programming department jumped in with enthusiasm to develop a first-ever plan for virtual programs and online blogs,” said Fifarek. The Library’s use of social media grew with live and pre-recorded programs for all ages. These services are expected to continue post-pandemic.
Many library users rely on high-speed Internet, so the Library maintained WiFi despite closures. Access signals were strengthened so the Internet could be used from library parking lots.
During this time, the library administration was developing the protocols to reopen buildings and safely return to face-to-face service. These services continue today.
- On June 3, curbside service began and over 7,000 books were delivered to patrons.
- On June 11, the Pop-Up Library began again taking books out to the community. Special Delivery service sent books by mail to the disabled.
- Library buildings started to reopen to the public on July 13 for computer access, and then systemwide for full (COVID-appropriate) services on Aug. 3.
The Library’s Career and Job services were moved to the Brownlee Woods Library, where librarians are helping patrons who assistance with issues such as finding a job or applying for benefits. The Business and Investment Center is also located in Brownlee Woods Library, providing assistance to businesses of all sizes. The Book-A-Librarian service offers an opportunity for patrons to meet for a one-on-one session with a librarian for help with their job and business needs.
In late July, 2020, Ohio’s libraries received news that they would receive CARES Act funding to help with purchasing PPE, sanitizer, and other supplies necessary to provide safe public service. Mahoning County’s libraries received $375,000 and purchased cleaning supplies, equipment for virtual and curbside service, outdoor WIFI access points, and ionizing air purifiers for all buildings.
Main Library’s renovation was advancing when COVID hit. Weekly on-site meetings had to move to a video-conferencing platform. Through perseverance, the library’s team and architects were able to move forward and the project remains largely on schedule.
On Oct. 7, the Public Library celebrated the 200th anniversary of the birth of its namesake, school superintendent Reuben McMillan, whose goal was to get books into the hands of the people. The Library recognized Reuben’s vision and how it evolved beyond this founding father’s wildest dreams.
PLYMC was founded in 1880 as the Reuben McMillan Free Library Association. The Library has a staff of 184 and 14 open locations throughout Mahoning County.
For more information on Public Library programs and services, visit LibraryVisit.org….
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